Thank you for choosing petuf to cater to all your furry friend’s needs. We are committed to providing you with a seamless shopping experience, including timely and reliable shipping services. Below, we have outlined our Shipping Policy to keep you informed about the shipping process and ensure you receive your orders in a convenient and efficient manner.

Shipping Rates and Options: We offer competitive shipping rates, and the cost may vary depending on the destination, package weight, and shipping method selected. During the checkout process, you will be provided with a range of shipping options to choose from. Please note that shipping rates are subject to change, and any applicable taxes or duties will be the responsibility of the customer.

Order Processing and Handling Time: Once you place an order with us, our dedicated team will process it with the utmost care and attention. We strive to dispatch orders as quickly as possible. The handling time may vary depending on the availability of the product, and some items may require additional processing time, such as personalized or made-to-order products. Rest assured, we work diligently to fulfill your orders promptly.

Shipment Tracking: For your convenience and peace of mind, we provide shipment tracking for all orders. Once your order is shipped, you will receive a tracking number via email or SMS (if provided during checkout). You can use this tracking number to monitor the status and estimated delivery date of your package.

Estimated Delivery Times: The estimated delivery time depends on various factors, including the shipping method selected, the destination address, and any unforeseen circumstances like natural disasters or postal delays. While we strive to provide accurate delivery estimates, please understand that the delivery times are not guaranteed, especially during peak seasons or holidays.

International Shipping: petuf is delighted to serve customers worldwide. For international shipments, the delivery time may be longer due to customs processing and other factors outside of our control. Please be aware that international customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.

Shipping Restrictions: At times, certain products may be subject to shipping restrictions based on regional regulations or carrier policies. If your order contains any restricted items, we will notify you and provide alternative solutions if possible.

Address Accuracy: To ensure smooth delivery, please double-check the accuracy of your shipping address before completing your purchase. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details.

Order Status and Support: If you have any inquiries regarding your order or shipment, feel free to contact our customer support team at [email protected]. We are here to assist you and provide any necessary support to ensure you have a delightful shopping experience with us.

Thank you for choosing petuf. We value your trust and look forward to serving you and your furry companion with exceptional care and dedication throughout the ordering and shipping process.

Note: This Shipping Policy is subject to change at any time. Please refer to the most recent version on our website or contact our customer support for the latest information.