At petuf, we understand that sometimes things don’t go as planned, and you may need to return a product. We want you and your furry friend to be completely satisfied with your purchase, and our return policy is designed to make the process as smooth and hassle-free as possible.

Our Return Policy in a Nutshell:

• You have 30 days from the date of delivery to initiate a return or exchange.
• The product must be in its original condition, unused, and in its original packaging.
• Certain items, such as personalized or perishable goods, may not be eligible for return. Please check the product description or contact our customer support for clarification.
• Shipping charges for the return will be the responsibility of the customer, except in cases of damaged or defective items.

How to Initiate a Return:

1. Contact Customer Support: To initiate a return or exchange, please get in touch with our friendly customer support team. You can reach out to us via [email protected], providing your order details and the reason for the return.
2. Await Authorization: Once we receive your return request, we will review the details and provide you with a return authorization, along with instructions on how to proceed.
3. Pack the Product Securely: Please ensure that the product is securely packed in its original packaging to prevent damage during transit.
4. Ship the Product: Ship the product to the address provided by our customer support team. We recommend using a trackable shipping service for added peace of mind.
5. Inspection and Refund/Exchange: Once we receive the returned item and verify its condition, we will process the refund or exchange as per your request. Refunds will be issued to the original payment method, and exchanges will be sent out promptly.

Conditions for Returns: To be eligible for a return, the product must meet the following conditions:

• The product must be unused and in the same condition as when you received it.
• It must be in its original packaging.
• It should not be a personalized or perishable item (unless there is a defect).
• Any promotional or free items received with the purchase must also be returned.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will swiftly address the issue and arrange for a replacement or refund, including any shipping costs incurred.

Non-Returnable Items: Certain items may not be eligible for return due to hygiene reasons or the nature of the product. These items include but are not limited to dog grooming tools, dog apparel, and pet hygiene products. Please review the product descriptions or contact our customer support for further guidance.

Customer Satisfaction Guaranteed: At petuf, we take great pride in our products and strive for your satisfaction. If you have any concerns or questions about our return policy, feel free to contact us. Our dedicated team is here to assist you and ensure that you and your furry friend have a awsome shopping experience!

Note: This return policy is subject to change at any time. Please refer to the most recent version on our website or contact our customer support for the latest information.